Order care
Refund and Exchange Policy
Most HEMMED pieces are made to order. We do not offer refunds or exchanges for buyer’s remorse, a wrong size, or a change of mind, except where applicable law requires otherwise.
Last updated July 28, 2026
Eligible order issues
Contact HEMMED for review if an item is:
- damaged, defective, or misprinted;
- the wrong item or part of an incomplete order; or
- materially different from the product ordered.
We may ask for photographs of the item, packaging, and shipping label. Keep the item and packaging until instructions are provided.
Time limits
- Report a damaged, defective, misprinted, wrong, incomplete, or materially different item within 30 days after delivery.
- Report a package marked delivered but not received within seven days of that delivery scan.
- Report a package that never arrives within 30 days after the estimated delivery date.
Cancellations and order changes
We can consider a cancellation or change only before production begins. Because production can start soon after purchase, contact us immediately. We cannot guarantee a request can be completed.
How to request help
Email hello@wearhemmed.com with your order reference, a description of the issue, and any requested photographs. Contact HEMMED before returning anything. If a return is approved, we will provide the return address and instructions. Unauthorized returns may be refused, and items should never be sent to an address associated with an order-production or shipping partner.
Postage and available resolutions
HEMMED pays approved return postage for a damaged, defective, wrong, or incomplete item. A customer is responsible for postage on any discretionary return that HEMMED agrees to accept. After review, an eligible issue may be resolved with a replacement or refund. Exchanges depend on availability. If the requested replacement is unavailable, we may offer a comparable substitute, store credit, or a refund; we will obtain your approval before sending a substitute.
Processing time
Approved replacements and refunds are initiated within five business days. A bank or card provider may need an additional five to ten business days to post a refund. If an exchange requires a return, exchange processing begins within five business days after we receive it.
Your legal rights
Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer-protection law.